Privacy Policy
Last updated: 4th June 2025
At Green & Grainy Ltd., we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or engage with our services.
1. Who We Are
Green + Grainy Ltd
Unit 16 Rockhaven Business Centre
Commerce Park
Frome
BA11 2FS
Email: hello@greenandgrainy.co.uk
Company registration number: 08775409
We are the data controller responsible for your personal data under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
2. What Data We Collect
We may collect and process the following types of personal data:
Identity and Contact Data – Your name, email address, phone number, business name, and job title.
Communication Data – Any messages or inquiries you send through our website or email.
Technical Data – Your IP address, browser type and version, time zone setting, and information about how you use our website.
Usage Data – Information about how you interact with our website and services.
We do not collect special category data (such as health or biometric data), and we do not knowingly collect data from children under 16.
3. How We Collect Your Data
We collect your personal data in the following ways:
When you fill out a form on our website (e.g., contact or enquiry forms)
When you contact us via email or phone
Through cookies and analytics tools used on our website
When you interact with us at events or request information about our services
4. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we use it to:
Respond to enquiries and provide information about our services
Manage our business relationship with you or your organisation
Improve our website and customer experience
Comply with legal obligations
We do not use your personal data for automated decision-making or profiling.
5. Lawful Basis for Processing
We rely on the following lawful bases to process your personal data:
Consent – When you give us permission to use your data (e.g., submitting a contact form).
Contract – When we need to process your data to deliver our services.
Legitimate Interest – When it's necessary for our business interests and your rights do not override those interests.
Legal Obligation – When we are required to process data to comply with the law.
6. Sharing Your Data
We do not sell or rent your personal data. We may share it with trusted third parties, such as:
IT service providers and hosting companies
Professional advisers (e.g., accountants or legal advisers)
Law enforcement or regulatory authorities, if required
All third parties we engage are required to respect the security of your data and to process it in accordance with the law.
7. International Transfers
We do not routinely transfer your personal data outside of the UK. If we ever need to transfer your data internationally, we will ensure appropriate safeguards are in place.
8. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected, including to meet legal or reporting obligations.
Enquiry data: Up to 12 months
Client data: Up to 6 years after the end of the client relationship
Website analytics: Typically 26 months (subject to the analytics tool used)
9. Your Rights
Under UK data protection laws, you have rights regarding your personal data, including the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (in certain circumstances)
Object to or restrict processing of your data
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Commissioner’s Office (ICO) – www.ico.org.uk
To exercise any of these rights, please contact us at [Insert Contact Email].
10. Cookies
Our website may use cookies to improve your experience and analyse traffic. You can manage your cookie preferences via your browser settings.
For more information, please refer to our Cookie Policy below.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website with the updated date.
Cookie Policy
Effective date: 4th June 2025
This Cookie Policy explains how Green & Grainy Ltd ("we", "us", or "our") uses cookies and similar technologies on our website: www.greenandgrainy-wholesale.co.uk. This policy should be read alongside our [Privacy Policy].
By continuing to use our site, you consent to our use of cookies in accordance with this policy, unless you choose to disable them in your browser settings.
What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They help us provide a better user experience by storing preferences, enabling site functionality, and collecting information about how visitors use the site.
Types of Cookies We Use
We use the following types of cookies:
1. Essential Cookies
These are required for basic website functions and cannot be switched off. They include cookies that:
Enable secure log-in (e.g. if you use a wholesale account)
Support navigation and page performance
Manage your session and cookie consent settings
2. Functional Cookies
These enhance your experience by remembering choices you’ve made, such as:
Saved preferences (e.g. language or region)
Previously entered form data
3. Analytics & Performance Cookies
These help us understand how visitors use our site so we can improve it. We use Squarespace’s built-in analytics, which may collect:
IP address
Browser and device type
Pages visited and time spent on the site
No personally identifiable information is collected through these cookies.
Third-Party Cookies
At this time, we do not intentionally use third-party marketing or tracking cookies. However, some third-party services integrated into Squarespace (such as embedded videos or social sharing buttons) may set their own cookies.
Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may impact the functionality of our website.
To learn more about cookies and how to manage them, visit www.allaboutcookies.org or www.youronlinechoices.com/uk.
Changes to This Policy
We may update this Cookie Policy from time to time. Please check this page regularly to ensure you are aware of any changes.
Contact Us
If you have questions about our use of cookies, please contact:
📧 hello@greenandgrainy.co.uk
📍 Green + Grainy, Unit 16 Rockhaven Business Centre, BA11 2FS